We want you to feel completely comfortable doing business with us and will do all we can to smooth the process. Below are answers to some common questions. If yours isn’t answered here, just email us.
How much do you charge for shipping?
Shipping costs are based on item size, as follows:
|Item Size||Shipping Cost (per item)|
|5″ x 7″||$6.00|
|11″ x 14″||$9.00|
How long will my order take to arrive?
Important: Due to COVID-19, we are experiencing shipping delays of up to two months. We cannot guarantee delivery in time for Christmas for orders placed after November 1.
We make every effort to send out orders within 24 hours of their placement if they are in stock. Personalized orders may take longer. Please allow three to four weeks for delivery. Need it faster? We offer expedited shipping for in-stock items — email us for details.
How is it sent?
Via U.S. mail or UPS. All orders are well packaged and guaranteed to arrive in top condition.
What if my order arrives damaged?
Just call or email us with the details and return the damaged goods; we will replace the item(s) at no charge.
Do you handle special orders?
All mats can be custom-engraved for a $10 fee per mat.
What forms of payment do you accept?
Visa, MasterCard, Discover, Paypal, check and money order.